REPAIR REQUEST FORM













Return Shipping Address


State


Post Code


Standard or Priority


Brand


Model


Serial Number


Quote Required


Warranty Job


PO Number


Fault Details


Accessories Supplied


I accept the Repair Terms & Conditions listed below



Repair Fees & Charges

Prices are inclusive of GST

MINIMUM FEE

  • Minimum fee for all repairs: $55.00 per item
  • Payable prior to work commencing
  • Covers 30 mins test and inspection
  • Deducted if repair proceeds

QUOTE FEE

  • Quote Fee: $110.00
  • Payable prior to quote preparation

REPAIRS

  • Repairs: $110.00* per hour
  • Covers labour
  • Includes cleaning and maintenance
  • Includes test and tag**
  • Excludes parts

* Where item is required to be sent to another repairer/manufacturer, their costs will be charged in lieu of Forefront’s labour rate
** Where Forefront carries out repair


NO FAULT FOUND OR WARRANTY CLAIM DENIED

  • $66.00 per item plus shipping if applicable

TEST & TAG

  • $6.50 per item (tag)

PRIORITY REPAIR

  • $180.00 per hour
  • Excludes parts
  • Your item will be prioritised above all others

 

Parts and shipping are not included in any price shown above


CONDITIONS OF SERVICE

An estimate/quote cannot be prepared without dismantling the unit for inspection and carrying out detailed components testing.

As such, a minimum charge for the labour and time involved in preparing the estimate is applicable. The fee is payable in advance. If the estimate/quote is accepted and the repair proceeds, the minimum fee ($55.00 inc) will be deducted from the total repair charge.

No equipment will be released until all monies due are paid by the client and received by Forefront Productions.


IMPORTANT NOTICE

During the process of repair, some or all of your stored data, pre-sets, show files etc may be lost. Please ensure that you have saved this data elsewhere prior to repair.

Uncollected Goods: Forefront Productions may envoke disposal procedures as set out in the Uncollected Goods Act 1995 following the necessary attempts to contact the client.


FREIGHT

It is the responsibility of the customer to deliver the equipment to Forefront Productions for repair by any method they choose.

Forefront Productions will return any equipment using the packaging materials supplied by the customer and accepts no responsibility for the suitability of those materials. Any additional packaging supplied by Forefront Productions will be on charged to the client.

In some cases, Forefront Productions may arrange for the return of the repair equipment on behalf of the client, at the clients or Forefront Productions expense, with a carrier selected by Forefront Productions. In either case, the client is responsible for packaging the item safely for transit at their own expense.

Forefront Productions accepts no responsibility for any loss or damage suffered by the client, however caused, including but not limited to the negligence of Forefront Productions, its employees or agents or any carrier engaged on behalf of the client, in relation to the return of the products to the client.

Forefront Productions recommends the client arrange its own insurance for the transport of equipment.